Refund Policy

At SenMogan, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below.

Returns

  • You have 30 days from the date of delivery to request a return.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

  • Certain items, such as customized or final sale products, may not be eligible for returns. Please check the product description for specific details.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and the credit will be automatically applied to your original method of payment within 7-10 business days.

  • Please note that shipping costs are non-refundable.

Exchanges

  • If you received a defective or damaged item, we’re happy to replace it. Please contact us at support@senmogan.com within 7 days of receiving your item.

  • Exchanges are subject to product availability.

How to Request a Return

  1. Email us at support@senmogan.com with your order number and reason for the return.

  2. We will provide you with further instructions and a return shipping address.

  3. Ship the item back to us using a trackable shipping method.

Late or Missing Refunds

  • If you haven’t received your refund yet, first check your bank account and contact your credit card company as it may take some time before your refund is officially posted.

  • If you’ve done all of this and still haven’t received your refund, please contact us at support@senmogan.com.

Non-Refundable Situations

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

  • Items returned more than 30 days after delivery.

Shipping Costs for Returns

  • Customers are responsible for paying return shipping costs unless the item is defective or the return is due to our error.

For further assistance, please contact our support team at support@senmogan.com. We’re here to ensure your shopping experience with SenMogan is seamless and enjoyable.